Returns & Exchanges Policy

RETURNS & EXCHANGES POLICY
We want you to love your TILD pieces. If something isn’t quite right, we’re here to help.

To be eligible for a return or exchange, you must lodge your request within 14 days of receiving your order.

HOW IT WORKS:
1. Contact us
Email support@tild.com.au within 14 days of receiving your order to request a return or exchange. 

Please wait for approval and return instructions from our team before sending your parcel back.

2. Prepare Your Return
Once approved, please ensure your item is:

  • Unworn and unwashed
  • In its original condition
  • Returned in its original TILD packaging
  • Accompanied by a completed TILD Return / Exchange Form

3. Send It Back
Post your parcel to the return address provided in your approval email.

Once your return has arrived, we’ll inspect it and send you an email once it has been approved and processed.

RETURN CONDITIONS:
Returns and exchanges are accepted for full-priced items that:

  • Have been requested within 14 days of delivery
  • Have been approved by our team before being sent back
  • Are unworn, unwashed and in original condition
  • Are returned in their original packaging
  • Are free from perfume, makeup, deodorant, or any other signs of wear

Items that do not meet these conditions may be returned to the sender.

Customers are responsible for the cost of return postage unless the item is faulty or an incorrect item was received.

We recommend using a tracked shipping service, as TILD cannot accept responsibility for parcels lost in transit.

EXCHANGES:
Need a different size? We’d be happy to help.

If your requested size is available, we’ll send it out as soon as your return has been received and approved.

If your requested size is unavailable, we’ll be in touch to discuss the next best option.

REFUNDS:
Once your return has been received and approved, your refund will be processed back to your original payment method.

Please allow 3-5 business days for your bank or payment provider to process the refund. 

Original shipping costs are non-refundable.

SALE ITEMS:
Items marked as Final Sale cannot be returned, exchanged or refunded.

If a sale item is eligible for return, this will be clearly stated on the product page at the time of purchase.

FAULTY OR INCORRECT ITEMS:
If you believe you’ve received a faulty item or we’ve sent you the wrong product, please email support@tild.com.au as soon as possible with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item

We’ll assess the issue and work with you to resolve it as quickly as possible. 

Please note that general wear and tear, accidental damage or damage caused by incorrect care are not considered manufacturing faults.

QUESTIONS:
Not sure if your item is eligible for a return or exchange?

Email support@tild.com.au and our team will be happy to help.