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Returns & exchange policy

BLACK FRIDAY SALE POLICY:
Are Black Friday sale items eligible for returns or exchanges?
All Black Friday sale purchases are final — we do not accept returns, refunds or exchanges on any sale items.

Spend and save we offer refunds and exchanges due to availability. The item just cant be originally marked down

RETURN POLICY:
You have 7 days from the date you receive your order to lodge a return request. Returns outside this window will not be accepted.

Eligible for return:
Full-priced items in their original condition - unused, unworn, unwashed, unaltered, with all tags and original packaging/accessories intact.

Not eligible:

Sale items and gift cards are final sale and cannot be returned, exchanged or refunded.


Return options:

  • Refund (minus a $10 handling fee)

  • Store credit

Shipping costs:

Return shipping costs are the responsibility of the customer unless the return is due to a fault or packing error.

Important return instructions:

  • To lodge a return, email support@tild.com.au with your order number and the reason for your return within 7 days of receiving your item.

  • Please ensure you include your returns form and packing slip in your parcel - otherwise, we will not be able to identify your return. 

  • Attach your return label where it is clear and unobstructed, and ensure the item is returned in its original condition. 

  • We highly recommend using the original packaging your product arrived in.

EXCHANGE POLICY:

Need a different size or item? We offer exchanges on full-priced items, subject to stock availability.

To request an exchange:

  • Contact us within 7 days of receiving your order.

  • Items must meet our return condition requirements (unworn, unwashed, all tags intact).

Exchange shipping:

  • You are responsible for return shipping

  • If the exchange is due to a faulty item or packing error, we’ll provide a prepaid return label and cover the shipping cost for the replacement item.


If the item you want is unavailable, you’ll be issued a store credit instead.

 

PROCESSING TIME:

  • Once we receive your return and it passes inspection, we’ll process your request within 3 business days.

  • Refunds will be returned to your original payment method within 10 business days.

  • You’ll receive a notification once your refund, store credit, or exchange is on the way.


FAULTY OR INCORRECT ITEMS:
If you receive a faulty, damaged or incorrect item:

  • Contact support@tild.com.au within 7 days or receiving your order.

  • Include your order number and clear photos or videos of the issue.

If the fault is confirmed:

  • You’ll be offered a refund, exchange (dependent on stock availability), or store credit - and we’ll cover all associated shipping costs.

  • General wear and tear is not considered a fault.


Please note we recommend using a trackable, insured shipping service when returning items. TILD is not responsible for items lost or damaged in transit.


If you have any questions regarding our returns & exchanges policy, please email our friendly customer support team at support@tild.com.au